Are you an experienced customer services manager? This is an exciting opportunity to join a historic brand to deliver the membership services via phone, email and online.
You will need proven experience of working in a busy call centre to manage and motivate a busy team.
This organisation places excellence at the heart of everything they do and are looking for a candidate with a positive can-do attitude that will embrace this and deliver a first-class service to the members.
You will be managing a team of approx. ten people who look after the members via email and phone, setting goals and managing performance. This role is to support them through a period of embedding a new CRM system so any experience of this would be a definite advantage.