Our client is a well-established UK-based business operating from modern offices in Lancing.
Known for their strong customer focus and efficient service, they have built a loyal client base and continue to grow. As demand increases, they are now looking to expand their team with a Customer Support & Sales Administrator.
The role:
This is a varied and fast-paced position supporting both customer service and sales-related activity. You’ll play an important part in delivering a positive customer experience while supporting day-to-day operational and commercial processes.
Key responsibilities:
• Supporting an existing customer base via phone and email
• Accurately processing customer orders and following up enquiries
• Handling incoming calls in a professional and friendly manner
• Promoting new product lines to existing and prospective customers
• Assisting with website content updates and product information
• Liaising with suppliers to support product availability
• Maintaining clear and accurate records of customer interactions and tasks
About you:
• Strong written and verbal communication skills
• Confident and courteous telephone manner
• Organised, proactive and reliable team player
• Able to learn quickly and manage multiple tasks
• Previous experience in customer support or administration is preferred
• Basic technical or website editing knowledge is advantageous but not essential
What's on offer:
• £26,000 basic salary plus monthly bonus with realistic OTE of £31,000
• Temp-to-perm opportunity with long-term prospects
• Full-time position with a 4.5-day working week
• Friendly, supportive, family-run environment
• On-site parking
• Training and development opportunities
If this sounds like you, we'd love to hear from you!
Job ref: 4128
