We are looking for an efficient and detail-oriented Sales Administrator to join this reputable and well-established company based in Lancing. If you thrive in a fast-paced environment, are highly organised, and enjoy providing top-notch customer service, this role could be the perfect fit for you.
- Managing Purchase Orders: Process and monitor customer purchase orders with accuracy and efficiency.
- Customer Records Maintenance: Maintain and update customer databases to ensure all records are accurate and up to date.
- Data Validation: Identify and resolve any missing or incorrect information to ensure smooth order processing.
- Answering Queries: Respond promptly and professionally to customer queries via phone, email, or other communication channels.
- Customer Support: Provide exceptional service by addressing customer concerns and ensuring satisfaction.
- Phone Management: Handle incoming calls, redirecting as necessary, while providing excellent phone support.
- Administrative Support: Assist the sales team with any administrative duties as required.
Key Skills and Attributes:
- Attention to Detail: Ability to work with precision and handle tasks with thoroughness.
- Communication Skills: Excellent verbal and written communication skills to liaise with customers and internal teams.
- Computer Literate: Proficient in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems.
- Problem Solving: Capable of troubleshooting and resolving issues efficiently.
- Organisational Skills: Strong ability to multitask, prioritise, and manage time effectively.
If you are passionate about providing excellent customer service and have the skills and experience required, we would love to hear from you!
