We’re excited to be supporting a leading charity in their search for a Events Support Assistant to join their fundraising team on a fixed-term basis. This is a fantastic opportunity for someone looking to take their first step into the world of fundraising while making a real impact.
As the first point of contact for supporters, you’ll play a key role in ensuring fundraisers feel valued, supported, and appreciated through excellent communication and care.
Key Responsibilities
- Act as the first point of contact for supporters via phone and email
- Manage supporter inboxes, responding promptly and accurately
- Support fundraisers with information, guidance, and encouragement
- Thank supporters for their gifts and fundraising activities
- Maintain accurate supporter records on the database
- Assist with fundraising campaigns, events, and fulfilment tasks
- Ensure compliance with fundraising regulations and GDPR guidance
What We’re Looking For
- Previous customer service experience (essential)
- Ideally, experience working within a fundraising team
- Excellent written and verbal communication skills
- Strong attention to detail and ability to work to deadlines
- Confident IT skills (Word, Excel, Outlook, Teams; CRM experience desirable)
- A warm, friendly manner and a genuine passion for supporting people
- Ability to prioritise and manage a busy workload in a team environment
Why This Role?
- Great opportunity for someone eager to build a career in fundraising
- Be part of a supportive and collaborative team making a real difference
- Flexible hybrid working – just one day per week in the London office
- opportunity for this role to become permanent for the right candidate
We look forward to receiving your application, please note that due to the high volume of applications we receive, if you haven’t heard from us within three working days after submitting your details, it means we won’t be moving forward with your application at this time. We genuinely appreciate the time and effort you’ve taken to apply, and we wish you the best of success with your job search.
