We’re excited to be supporting a leading charity in their search for a Events Support Assistant to join their fundraising team on a fixed-term basis. This is a fantastic opportunity for someone looking to take their first step into the world of fundraising while making a real impact.
As the first point of contact for supporters, you’ll play a key role in ensuring fundraisers feel valued, supported, and appreciated through excellent communication and care.
Key Responsibilities
- Act as the first point of contact for supporters via phone and email
- Manage supporter inboxes, responding promptly and accurately
- Support fundraisers with information, guidance, and encouragement
- Thank supporters for their gifts and fundraising activities
- Maintain accurate supporter records on the database
- Assist with fundraising campaigns, events, and fulfilment tasks
- Ensure compliance with fundraising regulations and GDPR guidance
What We’re Looking For
- Previous customer service experience (essential)
- Ideally, experience working within a fundraising team
- Excellent written and verbal communication skills
- Strong attention to detail and ability to work to deadlines
- Confident IT skills (Word, Excel, Outlook, Teams; CRM experience desirable)
- A warm, friendly manner and a genuine passion for supporting people
- Ability to prioritise and manage a busy workload in a team environment
Why This Role?
- Great opportunity for someone eager to build a career in fundraising
- Be part of a supportive and collaborative team making a real difference
- Flexible hybrid working – just one day per week in the London office
- opportunity for this role to become permanent for the right candidate
