Are you looking for a fulfilling part-time role and passionate about delivering great customer experiences? Do you thrive in fast-paced, people-focused environments like hotels or fitness clubs? If so, this could be the perfect role for you. Our highly successful client is looking for a part-time Resident Services Associate (RSA) to join their on-site team,. This is a dynamic, customer-facing role where no two days are the same.
Key responsibilities:
This role is a front-of-house service and operational support role, where you will work a rolling shift pattern of 2.5 days per week, plus 1 in 3 Saturdays working 9am to 6pm.
The responsibilities of the role are split approximately:
- 65% desk-based admin and resident interaction
- Responding to resident queries
- Handling emails and logging issues
- Managing bookings and access requests
- Supporting community events and communications
- 35% hands-on building tasks
- Conducting apartment and building inspections
- Managing move-ins and move-outs
- Liaising with and checking contractor's works
- Supporting community events
- Walking the site to ensure everything’s in order
Key skills required:
- A background in hospitality, customer service, or a fitness club environment
- Comfortable using computer systems and juggling admin with in-person service
- Proactive, approachable, and someone who genuinely enjoys helping others
- Reliable, organised, and flexible — with a team mindset
What's on offer:
- Competitive salary of £13,500 (for 20 hrs p/week)
- Work in a vibrant residential community
- Be part of a supportive, growing team where your role really matters
If you're ready to bring your hospitality mindset into a residential setting where residents come first and every day brings something new, we'd love to hear from you.
We look forward to receiving your application. Please note that due to the high volume of applications we receive, if you haven't heard from us within three working days after submitting your details, it means we won't be moving forward with your application at this time.
We genuinely appreciate the time and effort you've taken to apply, and we wish you the best of success with your job search.
